Clarity before commitment.
Agree the problem, the deliverable and the decision at the end of each phase. Then do the work.
Consulting
A recommendation you can act on, with the costs, trade-offs and first step.
- Define the decision1 day
A shared question and success criteria
- Examine the evidence1–2 weeks
Systems, workflows and costs reviewed
- Make the recommendationBy working day 15
Options, costs and a practical sequence
- Review your next step30-day follow-up
Check the decision against new evidence
Customising
A measured change to an existing system, with a rollback and handover.
- Read the system3–5 working days
Dependencies, access and failure points
- Make the smallest useful change1–2 weeks
A scoped integration or improvement
- Ship and measure1 week after ship
Before-and-after evidence
- Decide what comes nextMonthly, if agreed
Continue only where the evidence supports it
Tailoring
A working system, your source code, and a clear operating guide.
- Understand the operation1 week
Workflows, people and constraints
- Agree the scope3 working days
Deliverables, price and acceptance criteria
- Build in the open2–6 weeks per phase
Working software for review
- Run and hand over4 weeks
Documentation and an operating handover