Atravelagency'senquiries,keptinonethread.
A late reply sends the traveller elsewhere, and passports sit in chat galleries. We build the quote-to-booking flow and the document vault.
The problems,
in their words, with sources.
No shared context
Multi-day enquiries span WhatsApp, Instagram and Facebook. Agents choose between new leads and live chats, so both wait.
respond.io, n.d.A late reply loses the trip
A late reply sends the customer to another agency. New agencies ask where free leads come from.
Quora, n.d.Passports in the open
One agency leaked 112,000 records, passports included, from an open cloud bucket in January 2025.
Security Boulevard, 2025Third parties in the breach
92% of small agencies saw a cyber threat in 2025, and 48% of breaches involved a third party.
Security Boulevard, 2025
Secure document intake
Passports and visas via expiring links into encrypted storage, purged after travel. Zero documents left in chat.
Quote-to-booking
WhatsApp enquiries tied to supplier APIs and payment links. Enquiry-to-booking time measured.
Supplier and DDoS resilience
CDN and WAF, vendor access review and an incident runbook. Downtime hours counted.
Fixed price per phase · 2–6 weeks a build phase · your repository from week one.
A Bali quote, sent in the same chat
A family asks for five nights in Bali. The AI collects dates and budget, sends two packages and holds the booking with a payment link.
Open Woro AI, free to start- India
- OTAs hold most online share and open franchise stores in tier-2 cities; WhatsApp beats email for deals.
- Gulf
- Most travellers plan independently; agencies advertise a WhatsApp number as the contact.
- UK / US
- Not researched yet.
Hotels, resorts & homestays
Guests read WhatsApp, not the app. OTAs keep the guest and the commission.
Event planners & wedding services
Instagram DMs are the new phone calls, and couples go quiet when someone else answers first.
Education & coaching institutes
WhatsApp brings most enquiries and swallows most of them. Half are never followed up.
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