WORO ("we") operates an omni-channel messaging platform (ai.woroglobal.com) that lets a business manage its WhatsApp, Instagram and Facebook Messenger conversations, publish social content, and run AI voice/chat agents.
Account data (name, email), and — only for the channels a business explicitly connects — the messages, contact profiles and media exchanged on that business's WhatsApp Business, Instagram and Facebook Page assets, plus the access tokens needed to act on the business's behalf. We store what is required to deliver the inbox, automation and analytics the business asked for.
Data obtained through the WhatsApp Business Platform and the Facebook/Instagram Graph API is used solely to provide the connected business its own messaging, publishing and analytics features. We do not sell it, and we do not use it for advertising or share it except with sub-processors that operate the service (hosting, storage, AI inference) under contract.
Data is stored on managed infrastructure; access tokens are encrypted at rest (AES-256-GCM) and every workspace is isolated so one business can never see another's data.
We retain data while a workspace is active and purge on request. To delete your data, email hello@woro.co.in, disconnect the channel in the app, or use the Facebook "Remove App" flow — which triggers our deletion process. Deletion requests are tracked at /meta/data-deletion.
Questions: hello@woro.co.in.